PPS uses both eScreen and LabCorp Nationally recognized lab-based record sites. All drug tests are processed through our dedicated API for tamper-proof testing results!
FREQUENTLY ASKED QUESTIONS
The MRO handles the legal process with drug screening. A laboratory will determine a result from the specimen, and the MRO will review it. If it were positive for a drug for example, the MRO certified doctor would perform all the necessary tasks such as contacting the donor and verifying prescriptions with other doctors. The MRO must legally finalize and report the result to us before we may report to our clients. The MRO must make 3 attempts to contact the donor before the final test results are revealed and sent to PPS.
Yes, as a company or private individual who requested the Drug Test for your candidate or employee, you will be notified via the PPS Website of the final test result(s). If your candidate tested positive you should provide them with a copy of their final test result(s). They can contact the clinic and/or MRO for additional information. Depending on the positive test, you can either have your candidate retest (additional charges will incur) or simply not hire them due to your company or contractual policies.
Please contact our support team by opening a support ticket from our platform. Please note that PPS will only allow one additional process pass-through for an Expired Test, otherwise, a new passport will need to be requested resulting in a 'new charge" for testing processing.
The time-frame varies greatly depending on the person the drug and frequency of use. In most cases, if the drug has been used within 48 hours of the test then the test will return positive. Some drugs are detectable longer; for example, it is sometimes possible a daily marijuana user could return a positive result even if they haven't used for up to three weeks.
eScreen and LabCorp Passports are sent via email. If the applicant did not receive one, contact our support team by opening a support ticket on our platform. Our staff will then be able to respond and send you the passport on our secure platform.
The results will only be shown in your Protection Plus Solutions dashboard. To view the status and/or results of your drug test, simply login to your Protection Plus Solutions account at www.Protection Plus Solutions.com; once logged-in, click on the Show Reports tab and find the donor's name; click on the report icon Drug Test and view the results.
For a drug test that concludes with a negative result, the report is available within your Protection Plus Solutions dashboard in about 20 minutes for eScreen and 5 hours after testing for LabCorp. For results that return "preliminary positive", the specimen is further evaluated by a Medical Review Officer (MRO). Once the MRO reviews the specimen, the results are returned typically within 3-4 business days. Please contact our offices via email for additional information. to email@example.com, or call our offices during normal business hours 8:30am – 4:00pm M-F, PST 1(877) 725-5412.
A Passport is the unique, bar-coded confirmation receipt that a donor prints out and takes with them to the occupational health network facility to complete their drug test. The Passport will include the address and map/directions to the facility along with the scheduled appointment day/time. Candidates can upload the passport to their smart phone. Candidates MUST provide the clinic with their passport otherwise the test results will not push through our API correctly. Should this happen please send an email to firstname.lastname@example.org, or call our offices during normal business hours 8:30am – 4:00pm M-F, PST 1(877) 725-5412.
After purchasing the test, the donor (Contractor, Employee, or HR Manager) is sent an email notifying them that they must complete a drug test within a certain period of time. The email will direct the donor to schedule a test for him/herself at a location more convenient for them from any one of our 2,300+ collection sites that make up the eScreen or LabCorp Occupational Health Network. Once the donor has completed the test, the results of the test will appear securely in your Protection Plus Solutions dashboard. Tests MUST be taken within the time frame selected. Expired Tests – PPS will only allow one additional process pass through for an Expired Test, otherwise a new passport will need to be requested resulting in a 'new charge" for testing processing.
eScreen/Alere and LabCorp are Protection Plus Solutions preferred partners for delivering employment-related drug, alcohol screening services. Both eScreen/ Alere and LabCorp are the industry leading providers of drug, alcohol testing to companies around the globe. Protection Plus Solutions has partnered with both companies to develop a tightly integrated, turn-key solution that allows Protection Plus Solutions customers to launch, schedule and monitor drug, alcohol and physical fitness testing right from your Protection Plus Solutions dashboard.
5 -Panel Drug Test - checks for the presence of the 5 most commonly abused drugs: Amphetamines, Cocaine, Marijuana, Opiates, and Phencyclidine (PCP). eCup instant test – Urine based test. 9 - Panel Drug Test - Amphetamines (amphetamine and methamphetamine), Cocaine metabolite, Opiates (Codeine and Morphine, Phencyclidine, Barbiturates, Benzodiazepines, Methadone, Propoxyphene – 72 hour test results 10- Panel Drug Test, Amphetamine, Methamphetamines , Barbiturates, Benzodiazepines, Cocaine, Marijuana, Opiates, Phencyclidine, Methadone, Propoxyphene
why vendor choose us
EASE OF ACCESS
All Managers and HR Personnel can access the Records for the Reps underneath them. Company level users can see ALL Managers and their hires, but Managers can only see their own Reps. Pictures, Signed Documents, BG Checks, County Searches, Drug Test Results, Contact Details and even their printable Temp Badge all in one place online 24/7!
Managers, HR, and Compliance Staff can open a ticket to get FAST, accurate support from PPS. PPS staff know the specific concerns of compliance across in-house and outsourced resources, meaning they can quickly answer questions you or your Channel Partners have.
FASTER PROCESSING TIME
PerfectRECORD only takes 15 seconds. Managers get unprecedented visibility to see where their rep is in the onboarding process. No more nagging to HR to find Automated drug test scheduling means faster tests and results.Printable temporary badges using the candidate's position, pic, name, etc. (Temporary badges expire after 1 week) No more printing, scanning, or emailing documents!